Help And Support

Help and Support

Let's take a step ahead and help you better.

Partner Onboarding

Joining CKAFO is simple and we’re excited to have you on board! Just head over to our Partner with CKAFO page and share a few details about your restaurant. Once you submit the form, our team will reach out to walk you through the next steps. After you’re all set up, you’ll be ready to start accepting orders, connect with new customers, and watch your business grow with the support of our easy-to-use platform.

Partnering with CKAFO opens the door to plenty of perks:
  • More visibility: Get discovered by thousands of hungry customers in your area.
  • Higher sales: Grow your orders with the power of online delivery.
  • Smart insights: Keep an eye on your performance with real-time data and reports.
  • Marketing support: Make the most of our promotions and campaigns to boost your brand.

To get started, you’ll need to share some basic documents, like:
  • Your restaurant’s business license or registration proof
  • A copy of the owner’s or authorized signatory’s ID
  • Bank account details for receiving payments
  • Your menu and a few good-quality photos of your dishes

Don’t worry, our team will guide you through everything step by step.

Once you’ve submitted all the required details and documents, our team will review your application. Usually, the activation process takes 3–5 business days. We’ll keep you updated along the way so you’re never left wondering.

Yes, CKAFO charges a commission fee on each order placed through the platform. The exact rate depends on factors like your location and the services you choose. Our team will explain all the details clearly before you sign up, no hidden surprises. And most importantly, there is 0% commission on orders in the first month.

Of course! Here’s a polished, warm, and clear version of your Legal Policy section with human-friendly language:

Legal Policy

To partner with CKAFO, you’ll need to meet a few basic requirements:

  • Your restaurant must hold a valid FSSAI license.
  • You’ll be asked to provide up-to-date documents, such as your GSTIN, PAN card, and bank account details.
  • Your business must comply with all local food safety and hygiene regulations.
  • CKAFO reserves the right to decline or suspend any application that doesn’t meet these standards.

  • CKAFO applies a commission fee on every order you receive through our platform. The exact rate will be clearly outlined in your agreement, so you know exactly what to expect.
  • Payments are settled weekly and transferred directly to your registered bank account.
  • Any applicable taxes or deductions will be adjusted during settlement.
  • While we process payments on time, CKAFO isn’t responsible for any delays caused by your bank.

  • Once an order is confirmed, you’re expected to prepare it promptly and ensure it’s packaged safely and accurately.
  • CKAFO’s delivery partners will handle the pick-up and delivery to customers.
  • In case of delays, missing items, or issues, you’ll need to coordinate with CKAFO support to resolve them quickly.

  • We take your privacy seriously. All information you share: business details, bank data, and personal information, is stored securely and used only for partnership purposes.
  • CKAFO follows strict data protection protocols to prevent unauthorized access, misuse, or disclosure.
FAQs

Absolutely! You have full control over your menu and prices. Just log in to your CKAFO Partner Dashboard, where you can

  • Add new items or seasonal specials
  • Edit existing dish details
  • Adjust pricing anytime

    • Your updates usually go live on the app and website within a few minutes.

CKAFO offers a comprehensive dashboard that makes it easy to stay informed. You can:

  • Monitor your order volumes and daily sales
  • Review customer ratings and feedback
  • Access detailed performance reports and analytics to help you make smart business decisions

If something doesn’t look right, our support team is ready to help. You can:

  • Reach out to us through the Help & Support section in your Partner Dashboard
  • Call our dedicated partner helpline for urgent issues We’ll work with you to resolve any problems as quickly as possible.

Yes, you can. If you need to pause accepting orders for renovations, holidays, or any other reason, you can temporarily deactivate your listing from the dashboard. When you’re ready, you can reactivate your restaurant anytime with just a click.