Privacy Policy

 At CKAFO (operated by Maple Foods Inc.), your privacy matters. Whether you’re browsing restaurants, placing an order, running a kitchen on our platform, or delivering food, we are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect the information you share with us, because trust is something we take seriously.

1. What Our Policy Covers

This Privacy Policy applies to all users of the CKAFO platform, whether   accessed via our website, mobile app, vendor app, or driver app. It     covers:

• Customers placing orders
• Restaurant partners and vendors
• Delivery partners
• Visitors browsing our platform

2. Information We Collect

We collect the following types of information:

a. Information You Provide to Us:

• Full name, email, phone number
• Address for delivery
• Payment details (processed via secure third-party gateways)
• Feedback, ratings, and order preferences
• Documents for vendor onboarding (FSSAI license, PAN, GSTIN, etc.)

 b. Information We Collect Automatically:

• Device type, browser info, IP address
• Location (with user consent)
• Usage patterns: what pages you visit, time spent, clicks
• App crash reports and diagnostics

c. Information from Third Parties:

• We may receive data from:
• Payment processors
• Social media (if you choose to log in via Facebook or Google)
• Delivery logistics tools and analytics providers

3. How We Use Your Information

We use your data to:

• Fulfill and manage food orders
• Enable delivery and real-time tracking
• Improve our services based on your preferences and feedback
• Prevent fraud and enforce platform rules
• Send transactional and promotional communications (you can opt out anytime)
• Support vendors and drivers in managing operations efficiently
• Conduct internal audits, research, and analytics

4. Sharing Your Information

We may share your information with:

• Delivery partners to deliver your order
• Restaurant partners to process your request
• Service providers for payment processing, SMS/email notifications, data storage, etc.
• Legal and regulatory bodies if required by law
• In case of merger or acquisition, with the acquiring entity
• We do not sell your personal data to marketers or third parties.

5. Data Retention

We retain your data:

• As long as your account remains active
• As needed to fulfill orders and comply with legal obligations
• You can request deletion at any time (subject to applicable laws)

6. Your Rights & Choices

As a user, you have the right to:

• Access the information we hold about you
• Correct or update your personal details
• Request deletion of your account
• Withdraw consent for marketing communication
• Disable location tracking from your device

7. Data Security

We use modern encryption and security standards to protect your information, including:

• HTTPS for secure data transmission
• Firewalls and two-step verification for admin access
• Limited access to personal data within our team
• Regular audits and vulnerability testing

While we strive to secure your data, no method is 100% guaranteed. Please use strong passwords and keep your login info confidential.

8. Cookies & Tracking Tools

We use cookies and tracking technologies to:

• Remember your preferences
• Improve user experience
• Deliver relevant ads (with your consent)
• Analyze traffic and usage patterns
• You can control cookie settings from your browser or app preferences.

9. Third-Party Links

CKAFO may contain links to third-party websites (e.g., restaurant pages, offers). We are not responsible for the privacy practices of these external sites. We encourage you to review their policies before sharing information.

10. Children’s Privacy

CKAFO is not intended for use by individuals under the age of 18. We do not knowingly collect data from children. If we become aware that data has been collected from a minor, we will take appropriate steps to delete it.

11. Updates to This Policy

We may update this Privacy Policy to reflect changes in law, technology, or business operations. When we do, we will notify users via email, app notification, or banner alerts. Please review the policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or your data:

Email:  support@cfafo.com

Address:   MAPLE FOODS INC. 3880 WIVEN PLACE WAY SAN JOSE, CA 95121

Your trust fuels CKAFO. We’re here to deliver more than just food, we’re here to deliver peace of mind.

Effective Date: March 10, 2025